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CQC Standards and KLOEs

The purpose of the Care Quality Commission (CQC) is to make sure hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high quality care. It encourages individual services to make improvements where required.

Its role is to monitor, inspect and regulate services to make sure they meet ‘fundamental standards’ of quality and safety. They publish their findings, including performance ratings, in order to help people choose care services. It carries out a mix of announced and unannounced inspections, which aim to get to the heart of people’s experiences.

Click here for information about the Fundamental Standards which come into force for all health and adult social care services from 1 April 2015. They form part of changes to the law recommended by Sir Robert Francis following his inquiry into care at Mid Staffordshire NHS Foundation Trust.

As part of the CQC’s approach to inspecting adult social care services, inspectors follow key lines of enquiry (KLOEs) under each key question – is the service: i) safe, ii) effective, iii) caring, iv) responsive and v) well led? Click here for information about Key Lines of Enquiry for community services and Key Lines of Enquiry for residential services.