Mission statement
We are specialists in delivering online Policies, Procedures and Practice (APPP) websites for the adults and children’s sectors.
Developed in partnership with our customers and designed to be used within a framework of training and supervision, our sites empower frontline staff and managers to deliver effective and focused services to adults with care and support needs and their carers and children and families, with positive outcomes being the goal for everyone.
Our Principles
The following principles underpin all our work with our customers:
- putting policy into practice: central to the development of all of sites is to support embedding policy and procedure into daily staff practice. This is vital to ensure that policies and procedures are not separate from practice reality;
- supporting front line staff and managers: we design our sites and processes to relieve pressure for front line staff and managers, therefore saving staff time and resources;
- working in partnership: this is key to our approach for all areas of our work. We pride ourselves on our flexibility, as each of our customers has different requirements and resources. We proceed at the customer’s pace, taking as much of the ‘leg work’ out of developing their policies and procedures site as we can;
- economy and efficiency: these values are reflected in our ways of working. We have not raised our prices since 2014 (and actually reduced them after the pandemic, passing on our savings from the change to online working to our customers) and absorb additional costs wherever possible;
- easy to use: our sites are aimed at front line managers and staff. They are kept at the forefront of the development and delivery of our work to ensure that all content is easy to access and read;
- customer feedback: we are committed to maintaining and creating policy and procedure websites that are relevant to the needs of our customers in the social care and safeguarding sector. Feedback is central to our ways of working and is built into the development and delivery processes of our sites. We are always keen to hear staff ideas and views and make changes as required;
- staff engagement: we believe that in order to get the maximum benefit from our products it is crucial to involve, inform and consult with front line staff and managers. This is reflected in our delivery processes.
See also Customer Benefits
Our Environmental Statement
We are committed to reducing our impact on the environment. By providing online policy, procedure and practice guidance websites we can reduce our joint carbon footprint in a number of ways:
- we strongly recommend chapters from our websites are not printed. They are designed to be used online only, unless it is necessary to print chapters or sections for a specific purpose, such as a meeting. They reduce the costs of paper, printers and ink to organisations, as well as reducing the negative impact on the environment in terms of limiting the use of resources and production of waste materials.
- using our websites eliminate the use of hard copy, hard-to-update documents. Old hard copy procedures should be recycled, wherever possible.
- most of our communication with customers is via email or Teams. Whilst we are happy to visit customers in person if required, using Teams for meetings and training with staff eliminates environmental costs of travel as well as saving staff time and organisational resources. If we do attend meetings, the train is our preferred mode of travel.
