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Working with Policy Partners Project to develop and maintain our online policy and procedure platform has been a real joy. The team are highly professional, efficient and responsive with a thorough knowledge of adult social care law, policy and guidance. The service they provide is clearly built around the customer and they personalise it to meet the unique needs of each of their customers. The quality of the product is second to none and the customer service is fantastic. I would recommend Policy Partners Project to anyone seeking an online hosting platform.
Hull Adult Social Care

Front Line Practice Benefits:

  • everything is in one place – this saves times as it easy for staff to find all the key policies, procedures and practice guidance which they need to support them in their role;
  • the portals have an attractive, accessible and responsive design and an easy to use search function;
  • content automatically converts for use on mobile devices;
  • quick reads and audio summaries are available, can be accessed by the public and help staff to learn at their own pace;
  • new ways of working and changes to practice can be easily captured and added to the portal; staff are notified by email each time there is a change to the portal content, meaning they are well-informed about service developments;
  • a wide range of resources for adult social care and safeguarding adults are available in each portal, including an extensive glossary which is hyperlinked throughout the policies and procedures.

Service Benefits:

  • ensures staff have access to all relevant policies, procedures and practice guidance no matter where they are working;
  • an online resource means there are no version control issues – everyone will be working to the same edition;
  • content in the portal is up to date and kept updated, with oversight from a specialist adult social care lawyer;
  • the reading confirmation tool enables managers to review engagement with the portal; new starters can be given a tailored reading list for induction;
  • short epractice quizzes are added to key policies and procedures, this gives managers confidence that staff understand the policies and procedures they are working to;
  • content in the portal is open access for staff, partners and people who use services; however, specific areas of the portal can be password protected for the storage of internal documents;
  • content management system / CMS areas are built into the portals, meaning designated staff can easily add and remove local supporting documentation;
  • reduces demand on frontline managers and legal services, as the portal should be the first port of call for staff with policy, procedure and practice queries;
  • supports performance management; content can be flagged and used as a checklist for supervision, work planning and performance management, appraisal and induction;
  • supports inspections, complaints and Freedom of Information requests; archive versions of policies are retained;
  • reduces printing costs and use of environmental resources.


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