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Our Adult Social Care Adults Policies, Procedures and Practice (APPP) portals have been created specifically for staff working in adult social care.

Please do have a look around some of our local authority adult social care customer sites:

These section explains the different models, depending on the needs of our customers:

See also:

We have two models for our adult social care APPP portals, to reflect different needs in local authorities. Each model is hosted within our specific APPP sites which include a range of hyperlinked resources for staff. All websites will be branded with the local authority logo and colours whichever model is chosen. Below is a summary of the different models.

Customised Portal

The portal is supplied with our full suite of template chapters, taken from the Care Act 2014 and other relevant guidance and legislation. We add local links throughout the site to help ensure all relevant information is in one place. The customer is supplied with all of the chapters in Word for them to review in order to reflect their local teams and ways of working. These amendments are then formatted into the site. The draft portal and Word chapters are available to send to the customer within two weeks of contract agreement. Customised portals offer a lot of opportunities to localise content, including:

  • choice of tiles and colours on the home page;
  • some tiles can be managed by staff locally using CMS function which gives maximum flexibility;
  • contents layout can be amended as required;
  • chapters can be removed, reordered or replaced with local versions as required;
  • extra tab on the procedures contents page for a subject of your choice;
  • chapters in the main contents can have local information included, including links to other local information and resources;
  • local information can be sent for upload and integrated into the site at any time.

Format and Review Portal

Where the customer already has many of their own policies and procedures, we format these into a branded website. As part of this process, we will conduct a review of the information sent to us by the customer and provide feedback if there is any missing or out of date information. Our template chapters can be added separately to plug any gaps, if required. Sites can be available within one month of receiving the customer’s documentation.

As well as having the customer’s own policies and procedures, Format and Review portals offer other opportunities to localise sites, including:

  • choice of tiles and colours on the home page;
  • some tiles can be managed by staff locally using CMS function which gives maximum flexibility;
  • extra tab on the procedures contents page for a subject of your choice;
  • local information can be sent for upload and integrated into the site at any time.

Please note: For all our models, PPP will send out suggested changes every six months for agreement to include in each customer’s portal. Urgent amendments, such as needed as a result of changes to legislation or statutory guidance, will be offered in between updates if required. Customers can also send their information for upload at any time.

Our Offers at a Glance

Customised Format and Review
Customer uses our full suite of template chapters Check mark Cross mark
Customer’s own documents integrated into portal main chapter contents Check mark Check mark
Only uses customer’s own policies and procedures Cross mark Check mark
Can only add local information in Local Documents area Cross mark Cross mark
Can link / integrate with other local websites and electronic recordings systems Check mark Check mark
Monthly / bi-monthly online meetings with key contacts and staff launches in the first year As required Three per year
Customised to reflect customer’s service needs and ways of working Check mark Check mark
PPP suggested twice yearly updates to procedures integrated with customer’s own information Check mark Check mark
PPP urgent updates as a result in changes of legislation etc Check mark Check mark
Combines national statutory and best practice guidance with local information Check mark Dependent on the customer’s own information.
Contains all relevant policies and procedures, with links to additional useful resources Check mark Dependent on the customer’s own information.
Always up to date – reflecting latest local and national changes Check mark Check mark
Brings all key local information together in one place Check mark Check mark
Proactive support with LGSCO complaints management Check mark Check mark
Include features that help to embed policy and procedure into practice:
  • Quick reads / summaries and audio summaries;
 Check mark Check mark
  • Epractice to test staff understanding of key chapters;
 Check mark Can be added if required.
  • Chapter reading confirmation.
 Check mark Check mark
Supports inspections, FOI requests, complaints, inquiries; Check mark Check mark
Provides tools to help staff deliver best practice. Check mark Check mark
Resources section includes:

  • Glossary of key terms;
  • Key case law and LGSCO reports;
  • Care Quality Commission Assessment Framework
  • Key statutory and national guidance;
  • Key legislation;
  • Links / contacts for national organisations;
  • Key Safeguarding Adults Review Reports and national inquiries;
  • Monthly research and report briefings
 Check mark Check mark

 

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